Privacy Policy
Effective date: March 13, 2026
Who We Are
MyPetsVilla (operating as Furrberries) provides pet boarding, pet cafe, and pet school services in Bengaluru, India.
Contact: sniff@furrberries.com | WhatsApp: +91 81055 55574
Information We Collect
- Owner details: name, phone, email, and contact preferences.
- Pet details: name, breed, age, health notes, behavior notes, and care instructions.
- Emergency information: alternate contacts and details required to reach the owner in urgent situations.
- Payments and billing details necessary to process bookings.
- Any other personal details you provide to help us deliver care and support.
How We Use Your Information
- Create a pet profile to deliver personalized care and improve service quality.
- Profile service needs so we can tailor routines, boarding plans, and day plans.
- Contact you about bookings, tours, updates, or emergencies.
- Process payments and keep appropriate records.
Cookies and Similar Technologies
We do not currently use cookies for tracking. When customer dashboards are introduced, we may use cookies to support account sign-in and personalization. We will update this policy and provide notice at that time.
Retention
We retain data only as long as needed for service delivery, safety, legal, and operational reasons. Typical retention periods are:
- Customer and pet profiles: up to 3 years after the last interaction or booking.
- Emergency and care notes: up to 5 years after the last interaction, unless required longer by law.
- Payment and billing records: up to 7 years for accounting and compliance.
If you request deletion, we will remove data where we are legally allowed to do so.
Sharing of Information
We do not sell your information. We only share data with trusted service providers needed to operate bookings, communications, or payments.
Your Rights
You may request access, correction, or deletion of your information by writing to sniff@furrberries.com.
Policy Updates
We may update this policy as services evolve. The latest version will always be available on this page.